FREQUENTLY ASKED QUESTIONS

OUR PRODUCTS

Do you mass produce your products?

No. All of our product is designed and manufactured on-demand in the United States. Once you place your order, we send the order details to our facility where hard working Americans create the highest quality product possible for you. 

What stores can I purchase your products in?

None of our products are sold in stores and can only be purchased at shinejewelrychoice.com. This makes our products very unique, one-of-a-kind gifts for your loved ones. 

Where are your products made from?

All our products are made from 316L Surgical Grade Stainless Steel.

Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily. 

For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand. We do not use any paper or stickers to place designs onto our products!

Allergies

316L stainless steel is low reaction, with minimum nickel content. Customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.

How do I take care of my jewelry?

• It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards!
• If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.
• Before storing the item, make sure it's fully dry and is not stored in a moist environment. 
• When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.
• While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

SHIPPING

How much is shipping?

This depends on the products ordered and their weight. Typically, shipping costs are between $3.95 - $9.95 for domestic delivery. Worldwide shipping typically costs between $9.95 - $20.95.

We offer "FREE SHIPPING" for international orders above $100 and USA orders above $50.

How long will it take my product to arrive?

Why did my purchases come in multiple deliveries?

Since our products are made-to-order, we ship them as soon as they are ready. If you ordered more than one product, there is a chance it may come in multiple deliveries to ensure you get them as quickly as possible.

PROBLEM WITH MY ORDER

I made a mistake on my order, can I change it?

If this happens to you, email us at support@shinejewelrychoice.com as quickly as possible with your Order ID. If your product has not been made yet, we'll be able to correct your order. Since our products are made on-demand, we cannot change, cancel or refund any order after it has been produced.

What payment methods do you accept?

We accept all major credit cards through the Stripe powered Shopify payment system. We also accept PayPal.

My product was damaged or incorrect. What can I do?

If this happens to you, please email us within 72 hours at support@shinejewelrychoice.com with your Order ID and we'll re-make your order. We guarantee quality on delivery.

I didn't receive my order. What can I do?

Please contact our support team at support@shinejewelrychoice.com with your Order ID from the confirmation email or SMS. We'll help track down your order!

Can I return my product for a refund?

Please reference our Refunds & Return policy for an answer to this question.

SUPPORT

If you need any help whatsoever, please email us at support@shinejewelrychoice.com. We are standing by to help!