Refund Policy

Our products are made to order just for you! We're unable to offer returns or refunds for those; however, if you have any issues with your order that meet any of the criteria below, please contact our support team at support@shinejewelrychoice.com and we'll be happy to assist you!

- Damaged or defected item
- Wrong item was received
- Mistake with the engraving

If you meet any of the above conditions, please contact our support team at support@shinejewelrychoice.com with your Order ID and the photos showing the issues where possible. We'll evaluate the issue and make it right. In most cases, we'll remake it and ship out a new one. No charge is made for this remake order. 

You can always contact us for any return question at support@shinejewelrychoice.com